Troubleshooting

The server won’t start, or stops right away

Open the Console and read the last lines before it stopped — they almost always say why.

You see	Likely cause	Fix
OutOfMemoryError, or the process is killed	memory limit reached	fewer plugins, lower view distance, or a bigger plan
No space left on device	disk full	delete old logs, archives and downloaded backups
Cannot find module	a dependency or the start file is missing	check MAIN_FILE and package.json; restart to re-run npm install
EADDRINUSE / Address already in use	your app picked its own port	listen on SERVER_PORT — see Node apps
a Java stack trace after an update	a plugin incompatible with the new version	remove the plugin from plugins/, or pin MINECRAFT_VERSION

It says Starting forever

The panel shows Running when the software prints its ready line. If your server is actually up (players can join, the site answers) but the panel still says Starting, it’s cosmetic — but tell support so we can fix the marker.

For Node apps and bots, Running appears when Fleeq runtime ready is printed, after npm install finishes. A long install can take a minute.

Players can’t connect

• Use the full address with the port, exactly as shown at the top of the server in the panel.
• Is the server Running? A crashed server refuses connections.
• Minecraft: is the player’s game version the same as the server’s (MINECRAFT_VERSION)?
• Rust: the first boot takes about ten minutes.

My website shows an error

Error	Cause	Fix
502 / bad gateway	the server is stopped, or a Node app isn’t listening on SERVER_PORT	start it; check the port and the console
404 for every page	files aren’t in public/ (static and WordPress)	move them into public/
a .php page is refused	the static plan doesn’t run PHP	use the WordPress plan
WordPress asks for database details	the database isn’t connected yet	finish the install

I can’t connect with SFTP

Port 2022, not 22. The username is your panel username plus a dot and the server ID — copy it from Settings → SFTP Details. The password is your panel password.

My server is suspended

A payment failed and the grace period has passed, or the subscription ended. See Billing, or write to support.